Peoplevine has a default password reset flow, which is triggered when the user clicks on 'forgot password' from the login screen. Once they have entered their email address, an email is sent to them with a CT to reset their password.
Override the default email
Override the default email
If you would like to change the text in our default email, here's how you can create your own:
Click on CONNECT and view E-mail Newsletters
Click on COMPOSE E-MAIL NEWSLETTER
Select "triggered response" as the primary purpose
Name your email
Enable auto-login
Click "continue"
You can use the HAPI tag {@first_name@} if you would like to personalise the email to the user. A sample HTML snippet is below:
<div class="dropped-option" data-pv-id="drop-content" data-pv-tn="11677"><table align="center" bgcolor="#FFF" border="0" cellpadding="0" cellspacing="0" class="full-width" style="margin: 0px auto; background-color: rgb(255, 255, 255);" width="100%" x-pv-duplicate="1" x-pv-snippet="wrapper">
<tbody>
<tr x-pv-skip="1">
<td height="20" style="height:20px; font-size: 0px; line-height: 0; border-collapse: collapse;" valign="top"></td>
</tr>
<tr>
<td>
<table align="center" border="0" cellpadding="0" cellspacing="0" class="full-width" style="max-width: 560px; margin: 0px auto;" width="600" data-pv-text_target="true">
<tbody>
<tr>
<td align="center" style="text-decoration: none; color: #333333; line-height: 34px; font-size: 14px; font-weight: 400; font-family: 'Open Sans', Arial, Helvetica, sans-serif; text-transform: none;" valign="top">Hi {@first_name@}</td></tr>
<tr>
<td align="center" style="text-decoration: none; color: #888888; line-height: 22px; font-size: 14px; font-weight: 400; font-family: 'Open Sans', Arial, Helvetica, sans-serif;" valign="top">Forgotten your password?<br>Click below to reset the password to access your members portal.</td></tr>
<tr>
<td valign="middle">
<table style="max-width: 600px;" width="100%">
<tbody>
<tr>
<td>
<table align="center" border="0" cellpadding="0" cellspacing="0" class="" style=" color: #ababab; border: 3px solid #ababab;" data-pv-text_target="true">
<tbody>
<tr>
<td align="center" height="45" style="font-size: 14px; color: #ababab; font-weight: normal; font-family: 'Open Sans', Arial, Helvetica, sans-serif; word-break: break-word; background-clip: padding-box; padding-left: 25px; padding-right: 25px;line-height:20px;" valign="middle"><a href="http://{@login_url@}" data-pv-dynamic="true">Reset</a></td></tr></tbody></table></td></tr></tbody></table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr x-pv-skip="1">
<td height="20" style="height:20px; font-size: 0px; line-height: 0; border-collapse: collapse;" valign="top"></td>
</tr>
</tbody>
</table>
</div>
Hyperlink the CTA button with the URL "{@default_domain@}/password-reset/{@key@}" and update link
Click on SAVE & EXIT
Now schedule when to send this email
Scroll to the bottom of the options and select "forgotpassword" and schedule.
Reset password from the control panel
Reset password from the control panel
It's fairly a regular request you might come across that your user is requesting for email reset link directly to their email account for some login related issue. You can handle this kind of request at ease from CRM Profile for that user.
For your information, you can edit any user password or send a reset email under Account Settings on their CRM profile.
Just, so you know, when you send out Newsletters it also includes login request built in. So, if you are sending the direct link through the newsletter engine it should auto-log them in if enabled.
Don't forget to set the email status to "approved" otherwise, it will not send.