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Why didn't someone receive my text message?
Why didn't someone receive my text message?

Troubleshoot issues with receiving text messages.

Updated over a week ago

SMS Marketing requires users to opt-in to receive messages and in many cases requires them to initially request the messages from their mobile number.  If you're having issues delivering messages to people, follow these steps to troubleshoot:

  • Make sure they are set to Opt-In for SMS.  You can check this on their CRM profile

  • If they're still not receiving messages, this may be due to them opting out previously.  In this case, if they simply reply Start to your number, this will then re-activate their account.

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