Change a User Password

How to change/ reset the password used to login to the portal

Updated over a week ago

Change a User Password

  1. Search the name of the person who you want to change the password for.

2. Click on their profile

3. Click Edit

4. Scroll down to Account Settings.

5. Type in the new password and type it again to confirm it.

6. Scroll down and click Update Person. Don't forget to let them know what their new password is!

Email a Person a Password Reset Link

  1. Follow Steps 1 - 4 in Change an Account's Password

  2. Click the box next to "E-mail password reset link"

  3. Click Update Person at the bottom of the page. Once you do, an email to reset their password will be sent to this person.

Force a New Password

  1. Follow Steps 1 - 4 in Change an Account's Password

  2. Change status to Require Password Change

  3. Click Update Person. Now, the next time this person logs in, they will be required to change their password.

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