The latest updates to the Events Module improve how events are displayed to members and provide better clarity around ticketing, waitlists, and availability.
Waitlist Visibility for Sold Out Events
What Changed: If an event is at capacity and has a waitlist enabled, it will now display a “Join Waitlist” button instead of “Sold Out.”
How It Works:
The waitlist button only appears if a waitlist has been configured in the event setup.
Admin Setup Required:
Yes – make sure to enable the waitlist in the Event setup screen. [Link to How-To-Guide/ Intercom link] https://app.intercom.com/a/apps/vikyxw9l/knowledge-hub/all-content?activeContentId=5432325&activeContentType=article&editorMode=edit&search=waitlist
Ticket Launch Date Display
What Changed: If event tickets are not yet on sale, the event card will now show a “Tickets go on sale [date]” message.
How It Works:
This message is displayed automatically when the Ticket On-Sale Date is set to a future date.
Advertises to members when event tickets will go on sale
External Events – Display Improvement
What Changed: Events marked as external with no tickets required will no longer show the default copy: “Public, no tickets required.”
How It Works:
This update removes unnecessary text for a cleaner event listing.
Applies only to events marked as external with no ticketing.
Low Ticket Count Indicator
What Changed: Once ticket availability drops to 9 or fewer remaining, the ticket count will now be displayed to members. This can also be turned off completely, and the text will always show “Tickets Available” until sold out.
How It Works:
The remaining ticket count appears automatically when inventory reaches 9 or below.
Creates urgency and drives faster purchasing decisions.