Once you've setup your GoCardless account, please make it uses the Pro account and is set to enable customisation in order to leverage the full white-labelled experience, you need to do the following in PeopleVine.

Set up GoCardless


Transaction failure

Set up

In your Go Cardless account, click on the Developers tab.

Click the Create button then Access Token.

Enter PeopleVine under the name and click on Read-write access.

Copy the Access token.

Now login to the PeopleVine Control Panel and click on the settings menu and then click on Payment Processors.

Select to add a new processor and set GoCardless as the payment processor.  Then enter the Access Token that was generated into the box.


To make sure you are compliant with GoCardless, the following items need to be captured/ shown on your application flow:

  • You need to include either the Direct Debit Guarantee in full, or a link where the customer can view the full text.

  • You need to show the business phone number or email address.

  • A statement that confirms what name will appear on the customer's bank statement.

  • Confirmation to the customer that the Direct Debit has been set up successfully

Transaction failure

Say for an instance on Go Cardless it is saying a transaction for member John Doe has failed. But on his PeopleVine account its saying it was processed. What do you do? Try the following:

  • PeopleVine will get a “processing” response back from Go Cardless, we won’t know if the payment failed when it was trying to be captured.

  • In this case you would need to charge them again.

  • You can do this directly in Go Cardless or to track in PeopleVine, refund the first transaction (uncheck automatic refund) then reprocess in PeopleVine.

This shall do resolve issues like these, refund and reprocess your transaction in hand.

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